practices for PC Fix to protect privacy for users of its website.
Submitting your information on our website constitutes your acceptance
1. COLLECTION OF INFORMATION AND USE: The information sought by
PC Fix and rendered by users remains the property of PC Fix. PC
Fix won’t give out or trade this information to third parties
in dissimilar ways from the terms herein below in this policy.
a. Personal Information: During registration,
you will be asked to furnish your contact information. We will
ask you only on a need-to-know basis personal information that
will allow us to communicate with you. PC Fix will use your personal
information to contact you concerning the product and/or services
you have requested, including sending you communications on our
special offers, or to obtain your opinion to help improve existing
features or provide added products and services.
b. Payment Information: If you have registered
to use the services PC Fix provides , we will ask for your credit
card information, and other payment information necessary for
us to complete your payment transaction. When processing a payment,
PC Fix will also obtain information regarding the amount of the
purchase and other transaction information. We may have to transfer
or divulge this payment information to a third party only if necessary
in order to complete the payment processing.
2. COOKIES: Cookies are messages given to a web browser from a
web server. The browser you use puts the message in memory in
a text file to facilitate the next time you visit that website
in particular. The purpose of distributing cookies is to identify
previous users with a view to preparing customized web pages for
them. There is no link between a cookie and any personally identifiable
information while you visit our site. Cookies cannot breach the
privacy of our customers. Most browsers are already set up to
accept cookies, but if you so desire you may reset your browser
to refuse all cookies or give you an indication when a cookie
is being sent to your browser. Even you disable cookies on your
computer, our website will function correctly.
3. SHARING: Demographic data may be shared with our partners and/or
advertisers. Said information gathered is not linked to any private
information that may identify any individual person.
4. CONTESTS AND SURVEYS: You may be asked to furnish private information
for surveys or contests. You are not obligated to participate
in said surveys and/or contests. Participation is on a voluntary
basis only. You therefore have a choice whether or not to reveal
your private information. The information the surveys or contests
will ask includes contact information (name and shipping address,
postal or zip code). Users need to furnish contact information
in order to be notified if they are the winners to be awarded
prizes. Information collected for surveys will be used to improve
the services provided by PC Fix.
5. CHILDREN’S ONLINE POLICY: No part of our website is prearranged
to attract anyone under the age of 13. We do not collect or keep
information at our website from or sell products to persons we
know are under the age of 13. You must ask your parent or guardian
to assist you in using our services if you are under the age of
6. SECURITY: Every precaution is taken in order to protect users’
information. The user’s sensitive information is protected both
online and offline. When filling out the registration form, users
are asked to enter private information (for example: credit card
data), this information is protected by a thorough encryption
software. The lock icon at the bottom of the web browsers such
as Mozilla Firefox, Google Chrome or Internet Explorer will appear
locked to confirm the security of the page on which the user enters
said private information, as opposed to unlocked, or open, when
users are just surfing. We use encryption to protect sensitive
information online, and do everything in our power to protect
our users’ information off-line. All of our users’ information
is limited in our offices. Only our employees who need the material
to perform a exclusive job (for example, our customer service
representative or our billing personnel) are granted access to
users’ personal information. Our employees use password-protected
screensavers when absent from their desk. Upon their return at
their computer, they must re-enter their password to have access
to user information. All our employees are informed on our latest
security and privacy practices. Every quarter, as well as throughout
the year, our employees are kept abreast of any new development
bestow on our users’ privacy. The server in which we store the
identifiable information is kept in a secure environment. In certain
situations required by law, we may have to disclose some information
about our users to law-enforcing officers.
7. SUPPLEMENTATION OF INFORMATION: It is sometimes necessary for
us to supplement the information we receive with data from third
parties in order for our services to fulfill their obligation
to our customers’ satisfaction. For example, we may use their
name and other related information to request a credit report
to verify their credit potential. The credit report will be destroyed
once we determine the user’s creditworthiness.
a. Special Offers : All users receive a welcoming email to verify
password and logon name. Current members will occasionally receive
information on products, special offers, services, and newsletters.
b. Correction/Updating Personal Information : Upon request, we
will make every effort to provide a way to correct, update or
remove users’ personal data provided to us should users’ personally
identifiable information change (such as postal or zip code),
or if users no longer desire the services,.
c. If at any point we decide to use personally identifiable information
collected previously in a manner different from that stated at
the time users provided said information, users will be notified
via email. We will only use information for the purpose it was
8. LINKS TO THIRD PARTY SITES: The website could contain links
to various other websites. PC Fix does not monitor the content
of such websites or if such websites process your personal information.
Accordingly, PC Fix does not accept responsibility and is not
liable for any kind of information available at such sites and
strongly suggests to all its users to review the separate privacy
policies of such sites.
at any time. Any changes will be posted on its site. We encourage
Before purchasing PC Fix 2011, the Provider invites the User to
read and fully understand the Refund Policy governing all transactions
made through the Website. By completing the purchase the User
unconditionally agrees to this Refund Policy and its Terms and
Conditions. Since the Software is non-tangible irrevocable
goods, the Provider does not issue refunds once the order is completed
and the product is delivered. As a customer, the User is responsible
for understanding this upon purchasing any item from the Website.
However, the Provider realizes exceptional circumstances can take
place and thus he will grant a full refund (“special 30 day guarantee”)
in the following cases:
1. NON-DELIVERY OF THE PRODUCT: the User fully understands that
the Provider’s system automatically emails the User a software
registration key after the order is complete. This means that
the registration key will be provided via email only after the
User's payment is successfully received by the Provider. Sometimes
it may happen the software activation email gets lost for reasons
not necessarily dependent from the Provider (User’s firewall configuration,
internet connectivity, email system delays, etc.). In order to
better service its clients and give a timely response to every
problems, the Provider guarantees a full refund in case the User
verifies with his Financial Institution that the payment actually
went through, then he informs the Website’s Customer Support about
the “non-delivery of the product” (eg. the registration key has
not been emailed) and the Provider fails to provide such registration
key within 24 hours from the time of the User's notification (Sundays
are not counted being the offices closed).
2. TECHNICAL IRREPARABLE DEFECTS AND / OR GRAVE DIFFICULTIES WITH
THE PRODUCT: although the Software is thoroughly tested before
its release, unexpected errors may occur. In a case like this,
the User must first report the technical problem to the Website’s
Customer Support. It is necessary the User provides a full description
of the technical problem (for example, we recommend the User to
add error codes, error text lines, screen shots or detailed description
of the bug or corrupt functionality) along with his notification
of “technical irreparable defect and / or grave difficulties of
the product”. Under no circumstance, the User will be entitled
to any billing arrangement if he does not provide a detailed description
of the problem and / or he does not cooperate with the Website’s
Customer Support. Once the Provider has verified the problem is
related to a technical defect of the Software and not to the User’s
improper use, the Provider will refund the purchase for its full
amount in case he fails to fix the technical defect within 2 days
(48 hours) from the time of the User’s notification.
NOTE: This last category does not cover Operating System compatibility
issues. As a consumer, the User is responsible for validating
the compatibility of the Software before placing an order with
the Provider. The technical and operative system requirements
are published on the Website. The Provider invites all Users to
check all system requirements before placing an order. While the
Provider is willing to consider other circumstances, the User
acknowledges that in order to protect the integrity of the Provider’s
offerings, all other refund requests will be dealt with on a case-by-case
basis without guarantee.
If the User is eligible for a refund (non-delivery, technical
irreparable defects or grave difficulties), he must contact the
Provider within the first 30 days from the date of his purchase
in order to setup any sort of billing arrangement. The User has
to make sure his refund request is in line with the above Conditions.
The Provider’s Billing Department will examine each application
within 24 hours and it will reply to the User in the next 48 hours
to notify whether the refund request is compliant with these Conditions.
Once the refund request is approved, the User will receive an
email confirming the payment has been reversed and his credit
card (or bank account) has been credited for the full amount of
the purchase. The credit will appear up to 14 business days later
in the User’s account statement.
NOTE: Refunds will be made in the same manner as the User purchased
the Software. For example, if he purchased the Software by credit
card, the credit card account will be credited. The Provider will
refund the User only for the amount paid for the Software plus
any appropriate taxes charged with that order.
ACCEPTANCE OF THIS WEBSITE POLICY
By using the Website or any product provided through the web site,
the User expressly consents to the use and disclosure of information
update this Policy page. Any changes will be posted to the Website,
so the Provider encourages the User to continuously review the
Website’s Policy page. All Policy changes will take effect immediately
upon their posting on the Website. The User’s continued use of
the Website will indicate the User’s acceptance of these changes.
PC Fix provides helpdesk or email support for all software users.
If you have any questions or concerns about this Policy page or
our information handling practices, please contact us. We will
do our best to respond to your inquiry within 24 hours.