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Website and software Terms of Use
PRIVACY POLICY
This privacy policy discloses the
practices for PC Fix to protect privacy for users of its website.
Submitting your information on our website constitutes your acceptance
of this Privacy Policy.
1. COLLECTION OF INFORMATION AND USE: The information sought by PC Fix and rendered by users remains the property of PC Fix. PC Fix won’t give out or trade this information to third parties in dissimilar ways from the terms herein below in this policy.
a. Personal Information: During registration,
you will be asked to furnish your contact information. We will
ask you only on a need-to-know basis personal information that
will allow us to communicate with you. PC Fix will use your personal
information to contact you concerning the product and/or services
you have requested, including sending you communications on our
special offers, or to obtain your opinion to help improve existing
features or provide added products and services.
b. Payment Information: If you have registered
to use the services PC Fix provides , we will ask for your credit
card information, and other payment information necessary for
us to complete your payment transaction. When processing a payment,
PC Fix will also obtain information regarding the amount of the
purchase and other transaction information. We may have to transfer
or divulge this payment information to a third party only if necessary
in order to complete the payment processing.
2. COOKIES: Cookies are messages given to a web browser from a web server. The browser you use puts the message in memory in a text file to facilitate the next time you visit that website in particular. The purpose of distributing cookies is to identify previous users with a view to preparing customized web pages for them. There is no link between a cookie and any personally identifiable information while you visit our site. Cookies cannot breach the privacy of our customers. Most browsers are already set up to accept cookies, but if you so desire you may reset your browser to refuse all cookies or give you an indication when a cookie is being sent to your browser. Even you disable cookies on your computer, our website will function correctly.
3. SHARING: Demographic data may be shared with our partners and/or advertisers. Said information gathered is not linked to any private information that may identify any individual person.
4. CONTESTS AND SURVEYS: You may be asked to furnish private information for surveys or contests. You are not obligated to participate in said surveys and/or contests. Participation is on a voluntary basis only. You therefore have a choice whether or not to reveal your private information. The information the surveys or contests will ask includes contact information (name and shipping address, postal or zip code). Users need to furnish contact information in order to be notified if they are the winners to be awarded prizes. Information collected for surveys will be used to improve the services provided by PC Fix.
5. CHILDREN’S ONLINE POLICY: No part of our website is prearranged to attract anyone under the age of 13. We do not collect or keep information at our website from or sell products to persons we know are under the age of 13. You must ask your parent or guardian to assist you in using our services if you are under the age of 13.
6. SECURITY: Every precaution is taken in order to protect users’ information. The user’s sensitive information is protected both online and offline. When filling out the registration form, users are asked to enter private information (for example: credit card data), this information is protected by a thorough encryption software. The lock icon at the bottom of the web browsers such as Mozilla Firefox, Google Chrome or Internet Explorer will appear locked to confirm the security of the page on which the user enters said private information, as opposed to unlocked, or open, when users are just surfing. We use encryption to protect sensitive information online, and do everything in our power to protect our users’ information off-line. All of our users’ information is limited in our offices. Only our employees who need the material to perform a exclusive job (for example, our customer service representative or our billing personnel) are granted access to users’ personal information. Our employees use password-protected screensavers when absent from their desk. Upon their return at their computer, they must re-enter their password to have access to user information. All our employees are informed on our latest security and privacy practices. Every quarter, as well as throughout the year, our employees are kept abreast of any new development in our privacy policy, and are well aware of the importance we bestow on our users’ privacy. The server in which we store the identifiable information is kept in a secure environment. In certain situations required by law, we may have to disclose some information about our users to law-enforcing officers.
7. SUPPLEMENTATION OF INFORMATION: It is sometimes necessary for us to supplement the information we receive with data from third parties in order for our services to fulfill their obligation to our customers’ satisfaction. For example, we may use their name and other related information to request a credit report to verify their credit potential. The credit report will be destroyed once we determine the user’s creditworthiness.
a. Special Offers : All users receive a welcoming email to verify password and logon name. Current members will occasionally receive information on products, special offers, services, and newsletters.
b. Correction/Updating Personal Information : Upon request, we will make every effort to provide a way to correct, update or remove users’ personal data provided to us should users’ personally identifiable information change (such as postal or zip code), or if users no longer desire the services,.
c. If at any point we decide to use personally identifiable information collected previously in a manner different from that stated at the time users provided said information, users will be notified via email. We will only use information for the purpose it was required in the privacy policy.
8. LINKS TO THIRD PARTY SITES: The website could contain links to various other websites. PC Fix does not monitor the content of such websites or if such websites process your personal information. Accordingly, PC Fix does not accept responsibility and is not liable for any kind of information available at such sites and strongly suggests to all its users to review the separate privacy policies of such sites.
9. CHANGES TO THIS POLICY: PC Fix may update this privacy policy at any time. Any changes will be posted on its site. We encourage you to review our privacy policy from time to time.
REFUND POLICY
Before purchasing PC Fix 2011, the Provider invites the User to read and fully understand the Refund Policy governing all transactions made through the Website. By completing the purchase the User unconditionally agrees to this Refund Policy and its Terms and Conditions. Since the Software is non-tangible irrevocable goods, the Provider does not issue refunds once the order is completed and the product is delivered. As a customer, the User is responsible for understanding this upon purchasing any item from the Website. However, the Provider realizes exceptional circumstances can take place and thus he will grant a full refund (“special 30 day guarantee”) in the following cases:
1. NON-DELIVERY OF THE PRODUCT: the User fully understands that the Provider’s system automatically emails the User a software registration key after the order is complete. This means that the registration key will be provided via email only after the User's payment is successfully received by the Provider. Sometimes it may happen the software activation email gets lost for reasons not necessarily dependent from the Provider (User’s firewall configuration, internet connectivity, email system delays, etc.). In order to better service its clients and give a timely response to every problems, the Provider guarantees a full refund in case the User verifies with his Financial Institution that the payment actually went through, then he informs the Website’s Customer Support about the “non-delivery of the product” (eg. the registration key has not been emailed) and the Provider fails to provide such registration key within 24 hours from the time of the User's notification (Sundays are not counted being the offices closed).
2. TECHNICAL IRREPARABLE DEFECTS AND / OR GRAVE DIFFICULTIES WITH THE PRODUCT: although the Software is thoroughly tested before its release, unexpected errors may occur. In a case like this, the User must first report the technical problem to the Website’s Customer Support. It is necessary the User provides a full description of the technical problem (for example, we recommend the User to add error codes, error text lines, screen shots or detailed description of the bug or corrupt functionality) along with his notification of “technical irreparable defect and / or grave difficulties of the product”. Under no circumstance, the User will be entitled to any billing arrangement if he does not provide a detailed description of the problem and / or he does not cooperate with the Website’s Customer Support. Once the Provider has verified the problem is related to a technical defect of the Software and not to the User’s improper use, the Provider will refund the purchase for its full amount in case he fails to fix the technical defect within 2 days (48 hours) from the time of the User’s notification.
NOTE: This last category does not cover Operating System compatibility issues. As a consumer, the User is responsible for validating the compatibility of the Software before placing an order with the Provider. The technical and operative system requirements are published on the Website. The Provider invites all Users to check all system requirements before placing an order. While the Provider is willing to consider other circumstances, the User acknowledges that in order to protect the integrity of the Provider’s offerings, all other refund requests will be dealt with on a case-by-case basis without guarantee.
If the User is eligible for a refund (non-delivery, technical irreparable defects or grave difficulties), he must contact the Provider within the first 30 days from the date of his purchase in order to setup any sort of billing arrangement. The User has to make sure his refund request is in line with the above Conditions. The Provider’s Billing Department will examine each application within 24 hours and it will reply to the User in the next 48 hours to notify whether the refund request is compliant with these Conditions. Once the refund request is approved, the User will receive an email confirming the payment has been reversed and his credit card (or bank account) has been credited for the full amount of the purchase. The credit will appear up to 14 business days later in the User’s account statement.
NOTE: Refunds will be made in the same manner as the User purchased the Software. For example, if he purchased the Software by credit card, the credit card account will be credited. The Provider will refund the User only for the amount paid for the Software plus any appropriate taxes charged with that order.
ACCEPTANCE OF THIS WEBSITE POLICY
By using the Website or any product provided through the web site, the User expressly consents to the use and disclosure of information as described in this Privacy Policy. The Provider may occasionally update this Policy page. Any changes will be posted to the Website, so the Provider encourages the User to continuously review the Website’s Policy page. All Policy changes will take effect immediately upon their posting on the Website. The User’s continued use of the Website will indicate the User’s acceptance of these changes.
PC Fix provides helpdesk or email support for all software users. If you have any questions or concerns about this Policy page or our information handling practices, please contact us. We will do our best to respond to your inquiry within 24 hours.
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Since I repaired
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Matthew Scholes | Brighton, UK
(PC Fix user since Feb. 2010)
(PC Fix user since Feb. 2010)
